Registration and Residency
Information

Park District Residents

To qualify for resident fees, an individual must reside within the boundaries of the Arlington Heights Park District. The Recreation Department may waive the residency requirement for a program if it is considered in the best interest of the Park District.

The Benefits of Being a Park District Resident

The Arlington Heights Park District has cooperative agreements with neighboring districts. See the Intergovernmental Agreements between Arlington Heights Park District and Other Park Districts.

Not all Arlington Heights Residents are in the Park District

The program guide is delivered to Park District residents. There are several areas in the Village that are not in the Park District. Some of these areas are:

Any street west of Wilke Road Briarwood Lake Carriageway Drive Courts of Russetwood Dana Point Apartments Daniels Court

Evanston Ave. & Dale Ave. between Gregory and Kensington Happfield Drive Rammer Ave. between Grove & Kensington Regent Park

If you live in these areas, please use the non-resident information when registering for classes. For additional information on which Park District you belong to, please consult your tax bill.

Non-Residents

Because residents contribute to the overall financing of the Park District with their property taxes, they pay a lower fee for classes. Non-residents may register for recreation programs; however residents receive admission priority to all programs. The non-resident rate is listed under the program description as the second fee indicated as "NR".

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Age Requirement

When a class lists a minimum age, your child must be that age when the program begins. Contact the class supervisor if you have any questions.

Parks Foundation

Here's how you can help.

In order to further public interest in parks and recreation and to preserve our natural resources in Arlington Heights, a Parks Foundation is being established. One of its goals is to work with other associations to organize, promote and coordinate volunteer activities to enhance Park District programs. Fund raising will provide scholarships, equipment and sponsorships.

To make a tax deductible contribution to AHPF, enter the amount you wish to donate on the last line of the registration form marked "3600-0 AHPF". Include the amount of your donation with your registration. For more information about the Parks Foundation call 847.506.7141.

Building and Room Rentals

Is your house too small for your club meeting, birthday party, family reunion, company basketball game, or your next group function that is too large to have at home? The Arlington Heights Park District may have just what you are looking for.

Meeting rooms, some with kitchen facilities and gymnasiums, are available for rent at Camelot, Frontier, Heritage, Pioneer and Recreation Parks, when not in use for Park District programs. Meeting rooms are also available at the Arlington Heights Historical Museum. Forest View Racquet Club and Heritage Tennis Club can be rented for tennis and/or racquetball parties. Arlington Lakes Restaurant has two beautiful banquet rooms that are ideal for luncheons, business meetings, bridal showers, weddings, holiday parties and more.

You'll need to fill out an Application for Use.

For more information, please call the facility you are interested in renting.

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Classes On Religious Holidays

Within a program session, classes may fall on a day that residents honor as a religious holiday. In an effort to be sensitive to all religions, class participants may:

• Make up the class missed, if space exists or
• Have the fee pro-rated to reflect the day that must be missed.

Your program supervisor will be happy to assist you with either option.

Registration

Early registration enables Arlington Heights Park District residents to register for Park District classes. Online registration is convenient and eliminates long lines, longer waiting, and frustration. Non-residents mailing in their registration forms during early registration will be placed on a wait list until non-resident registration begins. At that time they’ll be accepted into any classes with openings. To qualify for resident fees, an individual must reside within the boundaries of the Arlington Heights Park District.

When to Register

The Program Guide is delivered at least one week before registration. Resident registration begins Spring - February 9, the first day of registration, are randomly processed each day. We are unable to guarantee placement in a program with other participants even if the registrations are placed in the same envelope. Online registration is confirmed at the time of registration. Non-resident/in-person registration begins February 22.

Registration Hours

Online registration registration begins at 9 am on the first day of registration. Registration office hours at the Administration Center are Monday-Friday, 9 am-5 pm. Office hours at Camelot, Frontier, Heritage, Pioneer, and Recreation Parks are 1-5 p.m. Monday-Friday and 9 am-12 pm on Saturday.

How to Register

Online Registration

Click the Online Registration button on the Park District's website. Read the helpful hints and continue with your registration. Enter your Login and your Password. If this is your first time to log on, you will be asked to enter your family's profile and payment information. If you click on "enroll" you will be asked to select a household member and then enter a Class ID.

Class information is displayed. If the class is full, enter a second choice or go on the waiting list. You must pay for the class to be placed on the waiting list. Click on the Class ID number to enroll in the class. If information displayed is correct, click "enroll" button at the bottom of the page. After enrolling in a class view/print your confirmation page to verify your confirmation number. Without a confirmation number you are not enrolled. Bring your confirmation sheet to all classes. You will not receive a confirmation postcard when registering online.

Mail-In

Complete a registration form and mail to Registration, Arlington Heights Park District, 410 N. Arlington Heights Road, Arlington Heights, IL 60004. Use the form in your Program Guide. Additional registration forms are available at your local park office or on the web.

Complete a registration form and drop it off at your local Park District office during office hours or place it in the drop-off box located on the north side of the Administration Center, 410 N. Arlington Heights Rd. which is available 24 hours a day. Camelot, Frontier, Heritage, Pioneer, and Recreation Community Centers have drop-off slots available when the buildings are open.

Complete the registration form and fax it 847.506.2735.

In-Person/Non-Resident

It is not advised to wait until this time unless you are a non-resident. At this point, all registrations have been processed. Many classes will be full.

• Bring your completed registration form to your local Community Center (Monday-Friday, 1-5 pm or Saturday, 9 am-12 pm) or to the Arlington Heights Park District Administration Center (Monday-Friday, 9 am-5 pm).
• Check the closed or cancelled lists available at the offices or find the link online on the Program Info page.
• When you register during in-person time, you will receive a receipt stating what you have registered for; you will not receive a confirmation postcard.

Non-resident registration received before the first day of non-resident registration will be held and entered on the appropriate day.

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Waiver Required

For insurance purposes, Park District programs and activities require a signed waiver. Please sign the waiver section on the registration form. Patrons will not be able to participate in classes or programs if the waiver is not signed. Refunds cannot be given for failure to sign the waiver. If registering online, you may read and accept the waiver online. The online waiver will be good for one full year.

Cancellation Policy

If your class is cancelled, you will be notified and offered an alternate choice, if one is available. Classes may be cancelled due to low enrollment or instructor availability. The Park District occasionally must cancel, postpone, combine classes or change instructors as needed.

Refund Policy

It is the Park District's goal to provide a quality recreation and leisure service for all residents. If a participant is dissatisfied with a program or is unable to continue participating in a program for any reason, the Park District will attempt to provide the best course of action to satisfy the participant.

A refund request must be submitted to the Park District office no later than 48 hours prior to the start of the program in order to receive a full refund. Refund requests can be submitted Online or by calling one of the park district offices.

All refunds are subject to a $5 Administrative Service Fee, except under the following circumstances:

• Request for refund is due to a satisfaction issue
• Refund is initiated by the Park District
• Doctor's note is submitted with request
• Online registration is withdrawn within the first ½ hour of initial registration

Special conditions:

The following programs and special classes will be pro-rated from the time the refund request is received: Children At Play (CAP), Preschool, Day Camp, Muskies, Museum Programs, Sports Leagues, and Pool Passes/Reveille Lap Passes/Water Exercise Coupons.

Activities which include tickets for entertainment/sporting events, adult sport leagues, trips and/or contractual programs require that vacancy be filled by another participant in order for a refund to be given. The $5 Administrative Service Fee is applicable to these refunds. Please visit our Web site at www.ahpd.org to view a list of the latest contractual programs.

Refunds, minus the $5 Administrative Service Fee, will be given for one-day workshops/programs if the request is received at least one full week prior to the program being offered. If the request is received less than one week in advance, the person will receive 50% of the program fee less the $5 Administrative Service Fee.

Programs at Arlington Lakes Golf Club and Banquet Facilities, Nickol Knoll Golf Club, and racquet facilities are excluded from this policy.

Refunds requests for programs which issued passes or supplies must be made in person and all items must be returned at the time of the request. These are subject to all applicable fees and charges.

No refunds will be given after a program has ended.

Please allow 2-4 weeks for refund processing. Payments made by charge cards are credited to your billing statement.

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Have You Moved or Changed Your Phone Number?

If you have moved or changed your phone number since your last registration, please notify the Park District with your change of address.  Please send us a change of address card from the post office.  We will need your old address and the new address to update our computer information.  It is very important that our records are updated so confirmation post cards and any refunds you may apply for are mailed to the most current address.  This is especially important for registration online.  Please change this information in your online profile.

Notes To Remember

Most programs have a minimum and maximum number of people who can register. The minimum is the smallest number feasible to run the class; the maximum is the most people a program can accommodate. If the class you register for reaches the maximum or is cancelled, listing an alternate choice is beneficial. You will be transferred to your alternate choice. If your first choice and alternate are not available, you will placed on a wait list for your first choice.

Because of the volume of registrations received during the first week of mail-in registration, information regarding your status in the class cannot be determined until the end of the first week of registration. Confirmation postcards will be mailed the week after registration begins. If you do not receive a postcard two weeks after mailing your registration, please call the park where the class is held.

All registrations will be randomly processed throughout the Park District daily beginning the first day of registration.

There is a $20 processing fee for all returned checks.

Scholarships

The Arlington Heights Park District recognizes the need to provide leisure activities for the entire community. To do that, the Park District has set up a Scholarship Program to subsidize the payment of fees for those unable to afford the full fee. For more information regarding the Scholarship Program, call 847.577.3009.

Assistance

Park District staff and program instructors are not capable of providing bathroom assistance to those individuals who cannot care for themselves. It is the participant’s responsibility to make his/her own arrangements prior to registering for any programs or activities, if they require this type of assistance. Please contact park staff for further information or clarification.

Photo Policy

Photos and videos are periodically taken of people participating in Park District program and activities. All persons registering for Park District programs/activities, or using Park District property thereby agrees that any photograph or videotape taken by the Park District may be used by the Park District for promotional purposes including its electronic media, videotapes, brochures, flyers and other publications without additional, prior notice or permission and without compensation to the participant.

Questions/Comments

Please call the Center where the program is held during office hours or you can e-mail the Park District at comments@ahpd.org.

Looking for a phone number or address? Find it in our Park & Facilities section.

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